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Frequently Asked Questions

About Sitra

Learn about our Singapore headquarters, regional management, and wholly-owned manufacturing facility.

Where is Sitra Global based?

Sitra Global Pte Ltd is based in Singapore, with our wholly-owned manufacturing facility in Indonesia. This allows us to manage international customers from Singapore while supplying directly from Indonesia.

Products & Orders

Specifications, indoor and outdoor timber ranges, dimensions, order quantities, and sample requests.

What timber products can Sitra Global offer?

Sitra Global supplies a wide range of timber products for outdoor, indoor and industrial applications. Our product range includes decking, deck and garden tiles, fencing and trellises, planter boxes and garden accessories, garden furniture, indoor wall panels, solid and engineered flooring, skirting, cladding, mouldings, shiplap, laminated scantlings, finger-jointed laminated boards, solid truck flooring and timber planks.

Products are available in a variety of timber species depending on the product, specification and order requirements.

Do you supply both indoor and outdoor timber products?

Yes. Our range includes products for exterior applications such as decking, fencing and garden furniture, as well as interior products such as flooring, wall panels, skirting and mouldings.

What lengths are available for decking boards?

Our decking boards are generally available in lengths from approximately 8 ft to 16 ft and 1.8m to 5.7m depending on the timber species, dimensions and order requirements.

What is your minimum order quantity?

Our standard minimum order quantity is generally one 20 ft or 40 ft container. The exact MOQ depends on the product, timber species, dimensions and specifications required.

Can you supply samples?

Yes. We can provide samples for your evaluation upon placement of an order.

Certification & Shipping

Forest certifications (FSC, SVLK, PEFC), export phytosanitary documentation, and packaging standards.

What certifications are available for your timber species?

Certification availability varies by species. Merbau and Bangkirai are available with FSC and SVLK certification. Kapur, Keruing, Teak and Dark Red Meranti are available with SVLK certification, while our Rubberwood sourced from Vietnam is available with PEFC certification. Please contact us with further questions.

Can you provide export documentation?

Yes. We can provide export documentation such as a Certificate of Origin, Fumigation Certificate and Phytosanitary Certificate upon request. Documentation requirements vary by destination country, so please let us know which documents you require when placing your enquiry or order.

How are your timber products packed for export?

Our products are generally packed securely on export pallets. Packaging can vary depending on the product, dimensions and destination requirements.